Agoda Website Review: A Comprehensive Analysis

agoda website review


Agoda is an online travel agency that offers a wide range of hotel bookings, flights, and vacation rentals. The website has been in operation for several years, and we decided to take a closer look at it.

Website Design and Navigation

The website has a clean and modern design that is easy to navigate. The homepage features a search bar that allows you to search for hotels, flights, and vacation rentals. The navigation menu is well-organized, making it easy to find what you’re looking for.

Customer Reviews

We scoured the internet for customer reviews of Agoda, and we found mixed reviews. Agoda has received negative reviews from customers who have had issues with their bookings. However, some customers have praised the website for its competitive prices.

here are some reviews provided by customers of Agoda:

  • “Customer service is AWSOME!! I spoke with a customer service agent by the name of Khushy and she provided me with great customer service and did an excellent job with accommodating me with my needs and as well as the supervisor of her department that she spoke with who also as well made sure to take care of me in this urgent matter. Kudos to the both of you and your great services, I am very pleased with the help that I received from those two individuals today.” – Amanda S. 
  • “I want to firstly make it clear that my in person call with customer services was very good and helpful, changing dates for free. BUT… We arrived at the hotel to room only, when we had booked room and shared kitchen, I contacted them by email and they offered me $80 not an ammended room, and in order to receive the said compensation I have to book with them again, which in reality will not be happening, so, frustrating and irritating. I will not be using them again.” – Lydia R. 
  • “They will not honour the best price guarantee no matter what. I booked a hotel through Agoda, then immediately after the booking is confirmed, a lower price for the exact same hotel appeared on Agoda’s website. 5 emails later and numerous screenshots, they still keep making up excuses as to why they can’t honour the best price guarantee despite the better price was advertised on their own website. It’s an absolute scam.” – Sky L. 
  • “Booked via Agoda but they over-booked the hotel and so the hotel could not honour my booking. Time will tell if Agoda will be reimbursing me for my travel costs and expensive hotel booking (given the last minute nature and everything in the local area is sold out). Highly inconvenient.” – R E Broadley 
  • “I have booked Ekho Surf Benthota Through Agoda on 11.10.2023. I have received confirmation mail also through email from Agoda. They have taken my credit card details also. I have booked one night for 14th of October 2023 under BB basis. When I tried to reach the hotel on the way I called the property they didn’t answer. So I had called their head office Colombo they said they have closed for renovation. I had faced difficulty to find a hotel.” – Danushi W. 

Best Price Guarantee

Agoda offers a best price guarantee on its hotel bookings. If you find a lower price on another website within 24 hours of booking your hotel on Agoda, the company will match the price or refund the difference. This guarantee may not always be honored by Agoda.


Overall, we were impressed with Agoda’s website design and navigation. However, the mixed customer reviews and issues with the best price guarantee are concerning. If you’re looking to book a hotel or vacation rental, we recommend doing your research before booking with Agoda.

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